FAQ

An account lets you view order history, manage favourites, and check out faster—saved details can be prefilled at checkout when you choose to stay signed in. You can also receive updates about new arrivals and DOMIO offers.

You can register while placing an order: complete the short form, choose to register, accept the site terms, and confirm your email using the link we send. You can also sign up from your account area if you checked out as a guest and want a full profile.

No. We use your information only to process orders, deliver purchases, communicate with you, and improve our service, in line with applicable law and our privacy policy. Sharing with partners (carriers, payment providers, etc.) happens only to the extent required to fulfil your order.

Add items to your cart, go to checkout, and enter your contact details plus your preferred payment and delivery options. After you submit the request, a manager will contact you to confirm the order.

Call us on +380 67 308 62 79 and our team will cancel or adjust the order. If you already paid by card, refunds are sent back to the same card within the timeframe set by your bank.

Yes, within 14 calendar days of purchase, provided the product stays unused, with packaging, tags, and accessories intact, and the category is eligible under our “Exchanges & returns” section. Call +380 67 308 62 79 or email info@domio.ua to arrange a return.

Within 14 calendar days you may exchange an item that is unused, with original packaging and tags, provided the category is eligible under “Exchanges & returns”.

Orders in Ukraine are usually shipped with Nova Poshta. You select branch or address and see carrier rates at checkout. Oversized items (furniture, lighting, etc.) may need a separate logistics quote from our team.

After confirmation, deliveries typically take up to one business day in Kyiv and up to two business days across Ukraine under normal carrier operations. During emergencies or in specific regions timing may vary—your manager or the carrier tracking link will show the latest status.

Shipping is charged at your carrier’s public rates and is calculated at checkout. Bulky orders may need a custom quote—our manager will confirm costs before dispatch.

Pay in cash when collecting from the DOMIO Home Interiors and Loro Piana Interiors showrooms at 2 Bolsunovska Street, Kyiv, or by card on domio.ua and in the showrooms. Online card payments are processed securely via Portmone (portmone.com.ua). More details are in the “Payment” section on the site.

You receive email confirmation or a manager’s call after placing an order. Once the parcel ships we share the carrier tracking link. Registered shoppers can also check their account area, or email info@domio.ua / call +380 67 308 62 79 for updates.

Yes. International orders can ship with the carriers available for your destination—including express options such as DHL Express in Europe and local partners in Poland. The exact service, lead time, and price appear at checkout once you choose the delivery country.

We source through authorised partners and vetted suppliers. Catalogue listings include brand descriptions and documentation whenever available. Ask our team if you need extra verification for a specific SKU.

Phone: +380 67 308 62 79 (Mon–Fri, 09:00–18:00 Kyiv time). Email: info@domio.ua. Messengers: Telegram https://t.me/domio_ua plus Viber/WhatsApp on the same Ukrainian number. Customers in Poland can also use domio.pl contacts and +48 573 538 163.